Boomin Manual Booking Flow Design
Stakeholders needed an improved viewing and valuation flow for manual bookings. Business analysts provided process flows, and my goal was to design an intuitive experience that balanced innovation with feasibility.
Task
I was responsible for creating a seamless booking experience by addressing user pain points, refining workflows, and integrating features that enhance decision-making while aligning with business objectives.
Action
User-Centric Approach
Conducted research to identify pain points and optimize the booking flow.
Step-by-Step Navigation
Implemented a stepper UI to simplify the process and reduce user friction.
Prototyping & Iteration
Created low-fidelity prototypes in Figma for early feedback, then refined them into high-fidelity designs with detailed interactions.
Feasibility & Innovation
Ensured that design solutions were both innovative and practical within project constraints.
Feature Enhancements
Added similar property suggestions and site recommendations to improve decision-making.
The redesigned booking flow improved user satisfaction, increased conversion rates, and drove revenue for agents. The structured and intuitive experience made the process more efficient and user-friendly.
